General: One Pro Management Consulting provides consultancy and gap analysis assessment services on behalf of its clients. Unless otherwise agreed in writing, the client accepts the General Business Conditions and pricing of One Pro Management Consulting as applicable at the time of order placement. Any contrary or deviating business conditions from the client shall only be binding if expressly accepted in writing by One Pro Management Consulting.
Service delivery: One Pro Management Consulting supports clients in developing and implementing management systems aligned with international standards. The process includes: Conducting a comprehensive gap analysis to assess the current state of the organization. Implementing all relevant standard requirements. Performing an internal audit to ensure readiness for external certification.
Consulting services are delivered either on-site or remotely, maintaining consistent quality. One Pro Management Consulting operates independently, neutrally, and objectively. The scope and extent of services are defined in writing at the time of order placement. Partial delivery is permitted. Any changes or expansions to the original scope must be agreed upon in writing by both parties. If such changes make it unreasonable for the client to continue under the original terms, the client may withdraw from the contract, subject to payment of agreed or reasonable fees for services already rendered.
Implementation of ISO 27001:2022 will be conducted remotely, with 1–2 on-site visits scheduled as mutually agreed.
Duties of the client: The client shall provide all necessary information and documentation completely, accurately, and in a timely manner. The client must proactively disclose any procedures or circumstances relevant to the delivery of services.
Confidentiality, copyright, data security: One Pro Management Consulting observes business confidentiality, taking precautions to ensure that written expertise or any other facts or documents made available in the context of service delivery regarding the client and the subject matter are not forwarded, exploited, or publicized without authorization. One Pro Management Consulting may copy written documents, which have been made available to it for review or during service provision, for its own records. In so far as written expertise, evaluation results, etc. have been created in the context of the order, which are subject to copyright protection, One Pro Management Consulting grants the client a non-exclusive, non-transferable right of use, as far as necessary in accord with the contractually prescribed purpose. No further rights are granted; in particular, the client is not authorized to modify written expertise, evaluation results, and the like. One Pro Management Consulting also processes and uses personal data for their own purposes only. In order to comply with the data security requirements of Article 32 of the General Data Protection Regulation (GDPR), One Pro Management Consulting has implemented measures of a technical and organizational nature designed to ensure the security of stored data and data processing. Employees involved in processing have committed themselves to strict adherence to all applicable provision of the GDPR and all relevant data security regulations.
Warranty: The warranty of One Pro Management Consulting covers only the services expressly stated in the order. For consultancy services, One Pro Management Consulting guarantees the completion of the gap analysis, full documentation, and support for implementing all clauses of the applicable standard.
Certification Guarantee: One Pro Management Consulting guarantees that, upon completion of the full implementation cycle and internal audit, the client will be fully prepared to obtain certification from an accredited external body. In the unlikely event that certification is not achieved due to deficiencies in the implementation process, One Pro Management Consulting will waive the final 20% of the agreed payment.
Liability: Irrespective of legal basis, One Pro Management Consulting its vicarious agents and auxiliary persons, may be held liable for damages only in case of intent or gross negligence, or in case of negligent breach of an essential contractual duty (“material duty”). In case of a breach of essential contractual duties, the liability of One Pro Management Consulting is always limited to the extent of the foreseeable damage typical for the contract at the time of its closing.
Terms of payment: Unless otherwise agreed, the current pricing of One Pro Management Consulting applies. Payment terms are outlined in Section 6 of the proposal. Interest may be charged at the prevailing bank rate for delayed payments.
Deadlines and due dates: A detailed project plan and timeline will be provided and executed as agreed. Multiple meetings may be required, with scheduling coordinated between One Pro Management Consulting and the client. Full implementation typically requires 4-6 months.
Duration and termination: The contract is valid from the date of order placement and remains in effect indefinitely. The client may terminate the contract with six weeks’ written notice prior to the end of any quarter, without stating a reason. In such cases, One Pro Management Consulting reserves the right to charge for services already delivered.